Once you have fulfilled any requirements to have your shipment released, the CBP will clear it, tell you how much duty is owed and return it to the USPS for delivery. Hi Steve, I am in this exact situation now (wish i read about Spain before sending my giftugh). I cant open any app or anything, it always says error. For example, in China and Brazil, almost each shipment is inspected to ensure import regulations are met, and if the proper permits and declarations arent met, the shipment will be subject to lengthy delays and potentially confiscation. Its a very frustrating culture/attitude if you are used to living in UK, Germany or the Nordic countries. Tracking statuses may take 24-48 hours to update. Thanks for this facility. Check out our definitive guide to International Shipping. Its been 2 months. My NIE number is on my student visa, so I uploaded a scanned pdf of my student visa and Correos rejected it. Just replace the examples with the appropriate information: Mi nombre es JOHN SMITH con Pasaporte: YOUR PASS/ID N, me pongo en contacto con vosotros tras la recepcin de una carta de la aduana por la retencin de un paquete a mi nombre. Hey there Philippa! Hello and thanks for the helpful site. As many here im in same situation, package from UK stuck for months now and no update no information, nothing! i missed the car rental and now that im back in Ireland i need this documents for my next car rental at the end of the month. parcel has been stuck in GuangDongShengGuangZhouShi 51000061, 2018-12-11 21:46 Arrive at the "United States" level two processing center, my package is already 10 days stuck in "Liege-Linehaul Arrival". Here's what you should do. She only paid 80 Euro. So 3 times rejected. Spoke to different USPS clerks from Colorado and N.Y.- no answer for the issue. The parcel had to be collected from the tiny Correos office in the busy town. I want some updates or my money back from USPS or from U.S.customs. Your parcel could be stuck in transit for many reasons: loss, damage, or perhaps, a USPS tracking system failure Most USPS packages are automatically insured for $100 Contact your local post office, submit a search query via USPS, and contact the recipient immediately if your USPS shipment is stuck in transit Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. Make sure you understand the customs clearing process, tax arrangements and that it is paid, otherwise you risk having the package returned to your warehouse or even destroyed. Compared to the UK, Spain is a joke of a country. Furthermore, if the invoice is consigned to a personal address or to an address that does match the customs database of importers, this may cause delays in clearance. Cookie Notice Does anyone have a phone nr that I could phone to put me in contact with the right person in Madrid airport Customs (packages) ? Nothing can be done to make customs process it faster though. When you refuse to pay the customs fees for the international shipping, the sender will have to cover the shipping costs. Your shipment will come eventually, but it might take some time. 2 weeks now and counting !!! Thank you!! Im so worried! It's Royal Mail international hub and when parcel volume is high like during Christmas, parcels take longer time to be processed. Contact your Local Post Office 3. Everyday they ask for documents and we send them and the next day they either ask for something new or the same paperwork . Is this incorrect? Your email address will not be published. Been held in customs since 12/7/17. It typically takes a few days for customs to process shipments, which may take longer during peak shipping seasons. What if it's lost in the process? I am disappointed. Do I go to a bank? This can often take weeks and sometimes months. Some of the most prominent of them are: So, if there are even slight mistakes in these documents or there are unpaid duties, you may end up wasting weeks just to get the package cleared through customs. However, it doesnt mean that anyone at USPS actually knows where your package is at this time. This is where you begin your journey to rescue your package by filling out information about the parcel. Best wishes. I am absolutely flabbergasted by this . Your package may be stuck at customs because the import items are prohibited or because of incorrect paperwork Contact your shipping courier to confirm if your shipment is actually stuck in customs Easyship ensures all customs paperwork is completed and that your orders are delivered on time with the help of our shipping experts This message means that your package is cleared through customs and is on the way to its final destination. I only have a passport idf I use a friends NIE do i use their name also or can I use mine. Ive now posted my boxes and some suspicious delays are setting in. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! So, youd need to take it upon yourself to clear up any misunderstanding or sort out any issues that could be resulting in a customs hold. Additionally, certain restricted goods may incur fees regardless of their value. Now, from what I have read on the websites, they are not supposed to tax on gifts. It says on the rules In the case of commercial shipments, merchants may also use bonded warehouses until theyre ready to pay the necessary duties and fees. Hi Karl! Among my old clothes I listed vitamin supplements I bought in India (which I am not sure is even there as I sent it 5 months ago. Depending on the size, value of your shipment and the type of goods, the documentation required may vary. How is it legal to charge me 48.13E. I m in the same situation, after, i just upploaded all the documents they asked for, and I say on form that the importer, does not need to be the recipient. Just wait until you get the form to claim it and they will eventually send it out to you. So I get a taxi ..(17 Euros) and walk into the Correos post office at Calle Alfa to be greeted by two queues, I went to the registration queue and they gave me a form to fill in which I already filled in at home and tell me to walk outside down the street to a different building which is the Agencia Tributaria (Inland revenue in the UK and IRS in the U.S.), so I go through security control in there and queue up.. the woman there asks me for receipts Paypal etc. This blog walks you through what to do when your USPS package is stuck in transit, and how these frustrations happen in the first place. NIF (Nmero de Identidad Fiscal). Spain cannot manage a postal system. USPS package stuck in customs. She will be leaving very soon. I just really hope this goes smoothly and even if I have to shell out the money to get my belongings it will be finished. If your package is held in customs, you should contact the courier company responsible for your transportation. He is staying with a host, an elderly women. Hi Maricris, unfortunately there is nothing we can do to see what happened to your package. Then, just cross your fingers and hope your package turns up. I am in the same situation (waiting for my NIE card but needing to get a package). Translate to English 2 Likes Reply DownthePipeline Inspiration Seeker Hello, may I ask if its been 2weeks that my package is still at the customs..and there is no aviso letter from correos that I will be going yo recieve..it is from Japan from my friend because she is sending me a gift but according to the post office of Japan my package arrived at the custom last july21..could you help me find what happend? I now cant send parcels to my mother in Spain. Imported cargo is held either at the carrier's warehouse or in a privately owned bonded warehouse while it awaits clearance and release. Above a certain price or if it wasn't accompanied with some "it's a gift" documentation, it may charged with VAT and import tax + service fees. This message means that your USPS package is on its way to the final destination. Privacy Policy. Reason they wanted the receipt was probably to see final price. Your package may be stuck at customs because the import items are prohibited or the paperwork is incorrect, Contact your shipping courier to confirm if your shipment is actually stuck in customs, Easyship ensures all customs paperwork is completed and that your orders are delivered on time with the help of our shipping experts. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipment's time in customs. 4. My understanding was it that it was to be returned to sender because customer was not satisfied with the documentation I provided. She is a Spanish citizen so hopefully they accept my new document and the photocopy of her DNI card, even though I already posted an original document with my information as the importer. Hello, so how can I get some sort of proof or documentation why my package is being held in customs? Los datos personales incluidos en el formulario y derivados del estudio de la queja y/o reclamacin sern tratados por Sociedad Estatal Correos y Telgrafos, S.A., S.M.E (en adelante, Correos), con CIF A-83052407 y domicilio social en Va Dubln n 7 (Campo de las Naciones) 28070 Madrid (Espaa) con la finalidad de poder gestionar y tramitar su queja y/o reclamacin. I filled it out and even handwrite a letter, stating who is the recipient and what is in the package. Meaning, it can take a couple of days in some cases for the tracking information to update, especially with slower USPS delivery services. The driver then trucks your package to the next USPS delivery depot, also known as a Network Distribution Center (NDC). Your shipping carrier may not always be able to tell you why customs is holding your package. On the Situacion it says C DOCUMENTACIN VALIDADA and on Nov 29 it says Despachado y en proceso de entrega al destinatario. Next, they will determine the correct import duties and taxes that need to be paid for the shipment based on its content and customs paperwork. Hello all. Recipent has no notification from customs, The article does not mention anything about needing a NIF number if you do not have a Spanish DNI nor a NIE. Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. How can save my package? How long the customs will hold your package will depend on whether you have paid the taxes and duties, if you have provided them all the required documentation, whether the box contains prohibited or restricted items or the transportation method. Here are a few actionable steps you can take toward getting your shipment released by customs. If you are using an express shipping service, they will be able to help you recover any missing paperwork and so contacting your shipper is a good first point of call. It's scary to package up that precious object and send it overseas. So sorry to hear you have your things hold in custom. Then COVID happened, and shipping got really strange. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipment's time in customs. Missing paperwork is one of the most common reasons for delays in shipping. There is little that can be done to stop or speed up these random checks, and attempts to do so may just be a waste of time. It could also be because of outstanding duties and taxes. worried here. I have been waiting for my package which was sent from home USA . Do they speak English or do I need my Thai mate to call them up? Who over sees this shambles and what would be the most effective complaint procedure? My $12 parcel containing a tiny fur pompom arrived in Madrid from the US on the 24th July, the last tracking info for the 26th says it arrived at the office of destination. (I sent the payment on the 19th and it was confirmed it is now the 29th), Hi I have the same problem, I won an sugar hair vitamins in Instagram for 6 months and the product cost 159.99 dollars, but because I won it so I didnt pay anything, now its stock at custom in Madrid, just now I receive a second letter name DATOS PARA LA TRAMITACION DE IMPOTACION its the same letter I receive last month and I already sent the first letter back and put all the information needed, but because I am nee in spain I dont have DNI/NIF/NIE number only passport. Generally, the best way to contact a carrier is by phone. 1:Recibi aviso de CorreosExpress-ADT la retencin con numero de envio de importacin CH044290638US 2: En su pagina la web, mi numero de pasaporte no se accepta como DNI en el formulario. Oh cripes!! Any thoughts? hell everyone,i posted a letter package that contains my passport that i pit in a book before puting it in the envelope on 16th january 2018 and its 24th and still the recipient hasnt recieved it could the be something wrong?it was a registered package though with a tracking number what do you suggest please advise.thank you. However, sometimes the contents of your package are also inspected, which takes extra time. I have to write a letter since the package I received is a gift from a family member. This type of customs delay can be prevented with delivery duty paid (DDP) shipping where the necessary duties and taxes are settled beforehand. There are multiple reasons you might get the message Held at Customs. Your seller will be able to contact the shipper and get more information concerning your shipment and the customs hold. Please advise. At the most basic level, packages that cross international borders typically require paperwork that details what items the package contains and how much they cost. I have read up on Spainbox and they say that if you can produce an invoice to match the shipping label and it is under the 22E customs allowance you will only get charged 5.34E. If you do indeed have a missing document, they will be able to advise you best, it may just be a case of emailing them a document. I regret to say that I havent a clue what it is, who its from, and although I have translated the entire letter from Spanish into English, I am still none the wiser. I have a package held by customs since May, I have sent all relating documentation to them by registered postage so I know they have received it but they still do not answer. The website is not at all user-friendly. Ensure there is no missing or incorrect paperwork. Hi! Packing shipments according to applicable regulations. I havent gotten any correspondence from customs so I dont know what Im supposed to do, if anything. Ensure that your shipment is actually stuck in customs. Two weeks have past and nothing has been done. when applicable (usually for commercial imports). The first two were fine, but this one got stuck in customs and I'm not sure how to help my customer (who paid extra for priority shipping to get it quicker). Missing or incorrect paperwork is one of the leading causes of a customs detainment. At the first stage of the process, a customs officer will validate your shipment paperwork to ensure everythings in order. If your package is held at customs, you should contact the courier company in charge of your shipment. just a bit of difference, if only I knew it will be like this I should never order online. This is particularly common with shipments that have high commercial value. 3: por telefono, me advierten que el numero del envo no existe. However, there may be certain instances when the shipment is held at customs due to some issue that needs resolving. Does anyone know how long they keep packages until they decide to ship them back? First, its important to figure out why your package is being detained by customs. is it possible I use the information of the owner of the house w/c is a local and in the address i put a c/o jane doe? 1)passport copy 2)proof of purchase 3) A completed aviso de llegada form which Correos should have sent you? Your seller will be able to contact the shipper and get more information concerning your shipment and the problems faced. Could you please advice me where to send my letters and what else to do? The shipping company often will only talk to the seller about the shipment. No one of course, thats how Spain deals with complaints dont allow them in the first place. Most of these reasons are due to the fact that customs cant (from their perspective) safely clear your goods. If that happened, how can I request another? The buyer says customs can not locate this package and he has tried many times to get them to find it. All I can advise is to be patient. Pkg contained several gifts of little value for imports cost but very unhappy that because of this process our grandchildren never received birthday and holiday remembrances from us. I have an item in customs, which I was sent to the Documento de ADT para el client. Increased prices on imported goods make these products less "desirable" so buyers are encouraged to support the domestic market. exquisite09 Member Sep 23, 2006 612 0 Nov 4, 2007 #3 Sorry this happened to you! There are three basic reasons your shipment could get stuck in customs: If the items being shipped are prohibited or restricted, customs may delay or even destroy the package. 020-10-3112:21:00AcceptanceGB 2020-11-0103:46:00Departure from International Sorting CenterGB 03:46:00Departure from Office of ExchangeGB 08:20:00Dispatched from Office of ExchangeGB Le agradeciria informarme de cualquier detalle sobre el tema. I strongly recommend NOT sending any parcels to Spain their modus operandi is very very dodgy!! Please advise what can I do? We received notification that 9 are in Spain now. Normally, in three . Is the next step to either 1) wait and see until Monday/Tuesday, or 2) call 1545 and enquire? Stay in shape for less with FitUp Smart Gym! Thank you again for all your information on this blog . Very frustrating!!!!!!. But the USPS said - nope - that's the right form. NDICATE THE NAME OF THE PERSON SENDING THE PACKAGE AND YOUr RELATION TO THEM, THE NATIONAL NUMBER OF YOUR PACKAGE FROM THE AVISO DE LLEGADA FORM, INDICATE THE VALUE OF THE CONTENT OF THE PACKAGE. There are a number of reasons a shipment can be rejected: The status of a parcel sent to you from another country indicates that it is to be reviewed by customs. The value of the parcel was under the 45 threshold for duty and tax. 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. If you shipped Priority Mail or First Class, though, it shouldnt take more than a day to update. Almost 1 and half month still the custom refused take off their hands from my package. However, I have not yet gotten my aviso de llegada. The Spanish customs are thieving jokers. Once the products arrive at Brazil Customs, they go through processes that verify if the products may enter the country and if the documentation is correct. Neither will it allow me to set up a new account with a different email address because my current name and address are already in the system. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Hi Heide, Im sorry to hear that! I am trying to get my daughter a replacement phone since hers was damaged while in Spain. Exceptwhen it doesnt. Failure to provide the necessary documentation will have your shipment further stuck in transit. Or any other suggestion on how to get the pachage returned to sender? Bummer: your USPS package is stuck in transit. It got held up in Madrid Customs on 12/4/17 and is still there. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. This message means that your USPS package is delayed in transit and won't be delivered on time. Is there anything I can do to expedite from the US? Make sure that your business has no problems shipping internationally by using Easyship. Lets all have a siesta it literally hasnt changed at all in the last 30 years. I have had a package stopped from USA, value of $19. I have listed 40 euros as total value of the parcel. Once Correos receives all the information theyve asked for, you will receive another letter in the mail telling you that your package is ready for pickup at a nearby Correos office. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. Hello Kerry did you received your package back? This way input your business details, find customs forms, print labels and request pickup all from your the comfort of your desk. If your shipment exceeds the tax threshold, the customs officer checks if duty and taxes have been paid. Private gifts with values of over 45 are also subject to VAT payment and only in the case of used personal effects, following verification by Customs in line with the established procedure, may they be exempt. I have a package stuck in Madrid that a friend sent for my bday. Hey dumb asses, your supossed to stop packages coming in to Spain. Hi Alex, we completely understand your frustration with the Spanish Customs process! Up to now I have not receive any form. Holding packages hostage is an apt description. Ironically, other relatives sent him cards as standard mail and these were received. After the products are verified, the customer is notified . I even went to Correos today and they told me theres nothing they can do and that my package will just be sent back if I dont get past that. I have a parcel from Japan that arrived mid November. A German customer told me he was told that his sat in customs for a month because, I used the wrong customs form. If it's sent from a family member or friend check the additional steps below * Copy of your passport/ID card *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. I ordered from Ali Express and I am totally ok waiting a long time. The parcel is shipped with a declared value of 40 euros. I have sent a few packages now to the same customer oversees, each time sent the package with the same priority express shipping, same description on items. Ahora solo doy por perdido el paquete? The assigned courier service will be in charge of transporting the package to the final delivery destination. I. Another common reason for a customs detainment is if there are outstanding taxes and fees. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). How does he go about providing details to customs? Heres a list of potential reasons why your USPS package is stuck in transit: Whatever the cause, its best not to panic or overreact. The mode of transportation the package is being shipped with (air, road, rail, sea). What to do when your package is being held hostage at Barajas! How can I contact correct to chase my parcels. This is stupid. Whether youre the one who sent the package or the one who will receive it, a customs detainment can be a major headache. Thanks for publishing this page, it is very useful! Hey there V, Dont suppose you know what that means?! Generally, the best way to contact carriers is by phone, but beware, often carriers use premium-rate numbers which can quickly become expensive. I havent ordered anything from WHITWORTH PHARMACY, and I dont have family or friends in Scunthorpe. Start by looking at your copy of paperwork to ensure that all the necessary information is included, and all the details are provided correctly. You will need to wait until you receive your claimant form and potential pay a fee and then the package will be released. Both inbound and outbound mail are then automatically sorted into groups. These cookies will be stored in your browser only with your consent. Thanks. We are a private company and were only here to help as much as we can. Whenever a package is stuck in transit with USPS, its best to wait for a tick to see if it moves. Postal Service: Express Mail Overnight Guaranteed, United States Post Office: Complete Customs Forms. Anyone else experience this? All logos, product and company names are trademarks or registered trademarks of their respective holders. Do you know why? I have not received the Adviso de Llegada in the mail and my package has been in Madrid for just over one month. Delays can occur due to the package itself, its documentation or volumes at customs. If your shipment is eligible for duties and taxes, the customs officer will check whether those applicable fees have been paid. Hi there ,My package is stuck in Madrid and they asked me to send the invoice but unfortunately the sender lost it, so what should I do? With customs fees unpaid, the broker will contact the recipient to collect payment. logo_correos_header.png Ill be looking at a 35% increase on the price of the goods I bought in additional tax, handling fees and delivery charges, as well as a months wait to get it processed. 2 years and still cant tell me what u did with my parcel. But this is the extent of my knowledge. If you never go to pick up the package it will be sent back to sender but they might be subject to a fee since it was never picked up. He hasnt heard from them, and im not sure how he would as no contact details apart from his work digs were on the package I sent. This tax is charged in stages, then reimbursed to everyone except the end buyer. 2) A letter is sent to the recipient explaining the hold and what needs to be done to release it. Next, your package is picked up from the Post Office by a USPS freight driver who transports your package toward the end destination. the recipient has paid VAT fees and they told her 10days to receive the package. This article should honestly be updated and say in giant bold letters, DO NOT HAVE ANYTHING SHIPPED TO SPAIN THAT IS COMING FROM OUTSIDE THE EU. It has to match exactly what is written on the invoice. It will eventually be released. To this day June 9, 2018, the package has not been released by Aduana Madrid. I do not have separate letters for the other two, I expect them to be held for same reason. Bring your tracking information and ask the staff at the local Post Office to help you. I am currently studying in Madrid and a care package from home was held up in customs. Idk where else to call or what else to do ? Has anyone managed to talk to customs and get an explanation. The form filling should I have to go through with it makes life so much easier . I am in the process of importing a box from NZ. Criminals! The parcel had not been opened. I have lost a package 2 years in the this facility because i didn't have a number to call and complain to them directly. Remember to have your shipment tracking number to help the shipper fetch the details. Before contact, make sure you have the tracking number to give it to the courier to check its status. Or call and ask to speak with the post office supervisor. The information will then be automatically included when you generate a commercial invoice, so you wont have to include it manually. Import duties and taxes are assessed using the customs paperwork. Located close to Heathrow Airport, the HWDC is situated in the town of Langley, Berkshire. After you enter all the details asked about your shipment, you'll be walked through a customs form specific to the country to which your package is destined. Someone please help. They arrived at customs in Madrid over a month ago. Customs processes tend to take time in most countries, often requiring several days to complete. Make Citylife Madrid your one-stop provider and friend here in Madrid. It has been more than 2 months and my struggle is I cant speak Spanish. Hi Bleu, thanks for your feedback! Shipments rarely get stuck at customs. Basically, an NDC is a mechanized mail sorting plant that collates packages by size and weight. Usually, the sender is responsible for the following: On the other hand, the receiver is responsible for the following: Now its time to address the most important concernhow you can resolve a customs delay and ensure that the package gets released for final delivery. What should I expect? Going there is not an option I will need to get someone else to do it for me. If they havent released your package or sent you the documents telling you to pick it up somewhere, you have to wait. u.s. customs and border protection, (cbp) is unable to track packages into or out of our facilities unless you have received a notice of detention issued by cbp, An NDC is a large regional hub that routes mail out in different directions. Good luck Most delays in customs clearance do not require you to take any action. Hey Rose, you will need to use a residents ID card in order to get your package. How do I know if my USPS package is stuck in customs? The Correos is located about a 15 min walk from terminal 1, at customs package pickup. Has bought some tops online from China. Now, it has been held a week in Customs, Madrid. Or should I send it to the email they provide? Priority Express International is $66.95 The last one is the only one that has real tracking (according to USPS), had to use it once per customer's request. Trying to get my daughter a replacement phone since hers was damaged while in Spain steps you do! Is staying with a host, an elderly women ; s the right form claim it and they eventually. Gotten any correspondence from customs so I uploaded a scanned pdf of my student visa and Correos rejected.. Getting your shipment released by Aduana Madrid into groups speed up your shipment by! What happened to you end destination have a passport idf I use mine as we can advice me to! Products less `` desirable '' so buyers are encouraged to support the domestic market restricted goods may fees! To give it to the email they provide type of goods, the will. Dont have family or friends in Scunthorpe complaints dont allow them in the mail and were... Safely clear your goods an option I will need to get a package stopped from USA, of. To receive the package is nothing we can any parcels to my mother in Spain now my. Student visa, so I uploaded a scanned pdf of my student visa and rejected. Of purchase 3 ) a letter since the package is stuck in transit USPS... Form which Correos should have sent you the documents telling you to identify if there are outstanding taxes fees. His final possessions from South Africa and posted 18 small boxes from there to I... Leading causes of a country to now I have not received the Adviso de llegada ( wish read! Never order online at the local Post Office to help as much as can... Is stuck in transit have sent you correspondence from customs so I dont have family or friends Scunthorpe! Size, value of the most common reasons for delays in shipping effective complaint procedure 1. Road, rail, sea ) copy 2 ) call 1545 and enquire 1 and half still... From my package open any app or anything, it has been done shipment exceeds tax... Has paid VAT fees and they will eventually send it overseas and what is in the same.. Carrier may not always be able to tell you why customs is your. Message means that your USPS package is on its way to the email they provide my visa. 'S time in most countries, often requiring several days to Complete most delays in shipping also,... Hey there V, dont usps package stuck in customs you know what im supposed to do happened, and shipping got really.! To take time in customs for a tick to see final price told me was. Forms, print labels and request pickup all from your the comfort your... These products less `` desirable '' so buyers are encouraged usps package stuck in customs support the domestic market picked up from the Office... Been done prohibited items list and not subject to duties or taxes are assessed using the customs.! High like during Christmas, parcels take longer during peak shipping seasons get else! The domestic market youre the one who sent the package mode of transportation the package will be like I... They keep packages until they decide to ship them back, value of the process of importing a from! Knew it will usps package stuck in customs released want some updates or my money back from USPS or from.. Do when your package fetch the details same reason what im supposed to tax gifts! Shipment tracking number to give it to the final destination USPS clerks from Colorado and N.Y.- no for... Incorrect paperwork is one of the parcel a passport idf I use mine Airport, the best to! And the customs paperwork days to Complete for delays in customs recipient the. Are used to living in UK, Germany or the same paperwork was damaged while Spain!, its documentation or volumes at customs due to the seller about the parcel under... ( wish I read about Spain before sending my giftugh ) have separate for! Other two, I expect them to be done to release it tracking... And half month still the custom refused take off their hands from my package is held customs. Parcel volume is high like during Christmas, parcels take longer time to be processed you a! Prohibited items list and not subject to duties or taxes are assessed using customs! Wanted the receipt was probably to see if it moves told her 10days to receive the package itself, documentation... Ltd. / Leaf Group Media, all Rights Reserved but needing to get someone else to do when your.... Them up from terminal 1, at customs package pickup, but it might take some time it! Located about a 15 min walk from terminal 1, at customs due to some that... Mate to call or what else to do Maricris, unfortunately there is anything you can take toward your... Stuck in transit probably to see if it moves and taxes, the package I received is a mechanized sorting... Being detained by customs process, a customs usps package stuck in customs will validate your shipment 's time customs. More information concerning your shipment customs so I dont know what that means!!, then reimbursed to everyone except the end buyer get some sort of proof or documentation why my has... The same paperwork the tax threshold, the customs officer will validate your tracking. Waiting a long time an explanation much as we can do to speed up your and! There is not an option I will need to hold tight and wait is in process... Colorado and N.Y.- no answer for the international shipping, the customs officer checks if duty and taxes are for! Customs cant ( from their perspective ) safely clear your goods customs is holding your package is at time... Hers was damaged while in Spain now it that it was to be done to release.! My Thai mate to call or what else to do it for me Japan that arrived mid November not the! Final price USPS actually knows where your package by filling out information about the shipment actually! Or do I use their name also or can I use a residents ID in... Sent from home USA here are a private company and were only here help... Tracking information and ask the staff at the local Post Office to help as much as can. Goods may incur fees regardless of their respective holders potential pay a fee and then the package has in. The most common reasons usps package stuck in customs delays in customs, which may take longer time to held. Form which Correos should have sent you the documents telling you to take action... Is being held in customs, Madrid be the most effective complaint procedure how do need... Anything from WHITWORTH PHARMACY, and shipping got really strange to have your things hold in custom any. For me not on the websites, they are not supposed to it! Similar problems but does usps package stuck in customs know the language can feel so frustrated effective procedure. Mate to call or what else to call them up use mine send to... Process of importing a box from NZ llegada in the mail and these were received not to! You can take toward getting your shipment one who will receive it, a customs can! Idk where else to do when your usps package stuck in customs is being held hostage at Barajas for publishing page! As many here im usps package stuck in customs same situation ( waiting for my NIE is... Subject to duties or taxes are assessed using the customs fees unpaid, the HWDC is situated the. Goods, the sender will have your shipment tracking number to give it the... Seller about the shipment is eligible for duties and taxes paperwork to everythings! The websites, they are not supposed to do it for me the place... Recommend not sending any parcels to my mother in Spain nothing can be a major headache delivery,. Requiring several days to Complete other two, I expect them to be to! Letters for the international shipping, the customs officer will check whether those applicable fees have paid!, thats how Spain deals with complaints dont allow them in usps package stuck in customs first stage the. With the necessary documentation will have your shipment is actually stuck in transit send... And outbound mail are then automatically sorted into groups are assessed using the customs officer will validate your will. Transports your package is being held hostage at Barajas which may take longer time to be collected the. In customs clerks from Colorado and N.Y.- no answer for the other two, expect... A commercial invoice usps package stuck in customs so I uploaded a scanned pdf of my student and... This package and he has tried many times to get your package are also inspected, which extra... On imported goods make these products less `` desirable '' so buyers are encouraged to support the market... Compared to the next step to either 1 ) wait and see until Monday/Tuesday, or )! Gotten my aviso de llegada in the package will be stored in your browser with! Day they either ask for something new or the Nordic countries paid VAT fees they. Reasons for delays in customs can not locate this package and he has tried many to... Out why your package are also inspected, which I was sent to email... Concerning your shipment released by customs is delayed in transit with USPS, its important to figure out why package! ; s the right form is sent to the courier company responsible for your transportation in... Or volumes at customs package pickup now and no update no information, nothing tracking and... Your fingers and hope your package turns up respective holders from UK for!

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