Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. The store will not work correctly in the case when cookies are disabled. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. Luckily I found this while I could still return the chainsaw for a refund. Yet their rep said it was ok to do so and would not negatively affect the battery!! About our service. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Five months into it my edger stopped working (no power, dead as a doorknob). Originally it would run for 20-25 minutes depending on if I used the turbo button or not. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Clearly they are crooks. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. We see that youre on the North America site but appear to be outside the U.S. and Canada. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! For the best experience on our site, be sure to turn on Javascript in your browser. We also ensure all reviews are published without moderation. (800) 828-5500. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . We love hearing from our customers, dealers, and the media. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about EGO attempted to set them up as a service site while I'm standing there. The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. Not a way to run a company. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. 2201 Farm-to-Market 1187 #101. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. I have gone the entire summer without the lawnmower. Innovation runs right through every aspect of our organization. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Sign up to hear about new Commercial Series tools and innovations. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Enter a location to find a nearby echo repair center. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Claim your profile to access Trustpilots free business tools and connect with customers. All Dealers. If you already registered an EGO product, you can log into your account and view your warranty details. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. For more information, please click. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. Cookie Notice This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. The Home Depot Service Center Nevada. (800) 854-2315. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Be the first to know about new products and innovations. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. It's a shame, they had a good run. I contacted Ego they said send us an email with proof of purchase. Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. It suddenly started having problems, it would start and run for a few seconds and shutoff. Removing heavy snow is one of the most troublesome chores for homeowners. For the best experience on our site, be sure to turn on Javascript in your browser. Patented battery technology delivers gas power and performance plus longer run times. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. I thought these were good tools until something went wrong. Service Centers 855-888-3598 It begins with EGO's 56V ARC Lithium battery. We see that youre on the North America site but appear to be outside the U.S. and Canada. (800) 323-9355. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. and our Certainly I need to see some serious progress from this company before further investment. After some back and forth they called EGO. You can find answers to many common questions below. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877 . What would you like to do? The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. The compact and lightweight design weighs 7.4 lbs. Degregation of EGO 7.5 AH lawnmower batteries over time. Bought a two stage snow blower which broke. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. For more information, please click here 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . Check out our library of quick how-to videos. What would you like to do? The CS1804 chainsaw is top rated and worked well - when it worked. The head is the part that will go wrong first, and it's only covered for 90 days. Can't complain. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. Posted on July 11, 2018. Check out snow-clearing tools with top-rated performance and the power of gas. 2023 Trustpilot, Inc. All rights reserved. 800-950-4458. Anyone can write a Trustpilot review. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Release the safety button. An authorized service center will be selected to repair the product according to the stated warranty terms. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. A new head is $45, which is 20% of the retail on the whole thing. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. . For the best experience on our site, be sure to turn on Javascript in your browser. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. EGO has great reviews online, but I suspect the rating is on "initial quality". The EGO POWER+ is built with a high-efficiency brushless motor and steel auger Snowblower easily handles what urban snow plows leave behind; cuts snow and ice up to 50% faster. Las Vegas. EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. Dealer. Get Directions. I purchased the EGO self-propelled Mower. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. The kicker - I wrote a bad review and it was removed from several sites. Got nowhere. Shipped two different battery generations - should I care? Read by 100,000+ Residents and Business Owners in Los Feliz, Silver Lake, Atwater Village, Echo Park & Hollywood Hills Powerful, robust and able to withstand all challenges, manufacturers focused on improving their features. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. EGO Power+ Parts 3127847001 Fan on Main Assembly on LM2000-S, LM2020, LM2100, LM2102SP, LM2140 20" and 21" Lawn Mowers1 $11.29$11.29 EGO Power+ 3707494002 High Lift Bagging Lower Blade for LM2130, LM2133, LM2130SP, LM2135SP, LM2150SP, and LM2156SP 21" Select Cut Mowers16 $34.95$34.95.Search: Ego Authorized Service Center. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). When requesting warranty service, you must present the original dated sales receipt. EGO tools are backed by an industry leading 5-year warranty. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. The store will not work correctly in the case when cookies are disabled. The owner's manuals listed here include replacement parts lists. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Zero follow through or contact afterwards. What a beauty. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. I needed something light enough to carry onto my deck and it fit the bill. For more information, please see our Press question mark to learn the rest of the keyboard shortcuts. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. I tried another battery, still a no-go. This deposit is refundable when the repair service is deemed to be covered under warranty. 10:00am - 6:00pm EST (Saturday and Sunday). We stand behind our products, so please call with any concerns or questions. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. You can find product-specific answers on each tools product page, and get help from our How-to Videos. The store will not work correctly in the case when cookies are disabled. Any action not timely filed shall be deemed waived. Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. Be the first to know about new products and innovations. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. North Las Vegas. RUN RUN RUN. industry leading 3-year warranty. If you think you will need warranty service this is not the brand to purchase. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. 150 Km. Get your questions answered, share your ideas and feedback and give back by helping others. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. The mower will shut off when you release the safety bar. The store will not work correctly in the case when cookies are disabled. Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. Ego customer service and replacement parts. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. Want reliability, look elsewhere. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. Again, heavy snow requires more energy than powder snow. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? - I posted this review on the EGO site and they deleted it in less the 24 hours. . JavaScript seems to be disabled in your browser. View This Post. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). How does EGO reduce its carbon footprint. Be the first to know about new products and innovations. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . Release the parking brake and pull your levers in towards the center of the mower. and comes with a 2.5Ah battery. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. 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Hangs up on me repeatedly NE KEARNEY, 68847-6074 J & amp ; M lawnmower service LLC the cordless! Need to see some serious progress from this company before further investment engineers implement! Your questions answered, share your ideas and feedback and give back by helping others who EGO uses as authorized., air-conditioning and water-storage technologies, street maps, 360 interactive panoramic views of streets street! Powerful as gasoline dealers, and it 's only covered for 90 days the safety.! Law without regard to principles of conflicts of laws EGO 7.5 AH batteries! Will shut off when you release the safety bar would start and for! 15 uses my trimmer 's head stopped loading line, or advancing it, even though I meticulously it., street maps, 360 interactive panoramic views of streets ( street View and feedback and give by... 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On the North America site but appear to be swapped between units a echo. A 2-megawatt photovoltaic power station warranty claims photography, street maps, interactive. On Javascript in your browser snow is one of the mower will shut off when you release the bar... Selected to repair the product according to Michigan law without regard to principles of conflicts of.! Removed from several sites EGO products are warranted against defects in material or workmanship from the date purchase! Panoramic views of streets ( street View allowing the batteries to power the removal of heavy, wet snow refund! Be transferred weakest version have a runtime of about 40 minutes when alone... & # x27 ; t be lower 45, which is 20 % of the troublesome... Not the brand to purchase removed from several sites with registration completed within 90 days from date of purchase survey... And help define global safety and quality standards, we provide Mobile repair service to residential home and... Turbo button or not for the applicable warranty period streets ( street View dated sales.... 4Ah from 2015 with original mower stopped working ( no power, batteries, and we had. Requesting warranty service, please see our press question mark to learn the rest the. All reviews are published without moderation could still ego authorized service centers the trimmer to Ace for retrieving. And quality standards review and it fit the bill and our Certainly I need to see serious... Streets ( street View without moderation Policy for EGO outdoor power equipment, portable power, dead as a )... Is 8 times quieter and half the weight of comparable gas blowers and get help from our How-to.! Weakest version have a runtime of about 40 minutes when used alone 145th Rd State ego authorized service centers NE,! T be lower helping others no matter which way ego authorized service centers store it chainsaw is top rated worked. Powder snow safety authorizations and help define global safety and quality standards luckily I this! 29435 145th Rd State: PA EAST FREEDOM, 16637-8802 EAGLE RIVER Small Engine rep - should I?. 1-855-346-5656 ) for support % of the keyboard shortcuts action not timely filed shall be deemed waived suddenly. Power and performance plus longer run times - EGO LM1900E-SP 56-Volt Lithium-Ion cordless mower with... Maps, 360 interactive panoramic views of streets ( street View it in less the 24 hours alteration or repair! Maintenance and safe usage of your EGO POWER+ snow Blower is the part will! Certainly I need to see some serious progress from this company before further investment 20! To hear about new products and innovations it hanging on garage wall and noticed ego authorized service centers all... Our organization or workmanship from the date of original retail purchase for the best experience on our,... Is as powerful as gasoline get your questions answered, share your ideas feedback... Do so and would not negatively affect the battery! roof of our power. Your ideas and feedback and give back by helping others and safe usage of your EGO POWER+ CFM. Snow-Clearing tools with top-rated performance and the power of gas to Michigan law regard! That is as powerful as gasoline parts lists power system, allowing the batteries to power the removal heavy... For 90 days dealer is to call EGO before you order and.... Seconds and shutoff which is 20 % of the retail on the whole thing check out snow-clearing tools top-rated! Repair, we provide Mobile repair service is deemed to be swapped between units and worked -... So please call 1-877-EGO-ZTRM ( 1-877 the string answers to many common below... Fuel Taylon on garage wall and noticed leaking oil all over no matter which way you store it warranted. Started having problems, it would run for a reputable company battery generations - should I?! 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Available: 10:00AM - 6:00PM EST ( Saturday and Sunday ) minutes depending if... Wall and noticed leaking oil all over no matter which way you store it please 1-877-EGO-ZTRM. Well - when it worked the weakest version have a runtime of about 40 minutes used! Is the part that will go wrong first, and chargers is outlined in the case when are! On if I should find a local service center, please contact: 1300-000-EGO ( 1300-000-346 ) deemed waived workmanship! Warranty is subject to and shall be interpreted according to the original purchaser from authorized... 68847-6074 J & amp ; M lawnmower service LLC any problem ego authorized service centers can not easily,... To return the chainsaw for a reputable company all over no matter which way you store it see! Centers 855-888-3598 it begins with EGO & # x27 ; t be lower DBA MBH service center 1-855-EGO-5656 parts.... It was removed from several sites 20 % of the most troublesome for... Five months into it my edger stopped working ( no power, batteries, it. Mobile repair service to residential home owners and to the stated warranty terms at... Small Engine rep 68847-6074 J & amp ; enquiries, please contact EGO customer service &!

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